RESERVATION AND PAYMENT AND CANCELLATION CONDITIONS AND REFUND CONDITIONS

The advance payment (no matter which channel it is made) of the villa/apartment/apartment price deposited to the GUNESHOLİDAYVİLLAS account will not be refunded to the customer, regardless of the amount.

Cancellation conditions;

a) The advance payment sent for the reservation is refundable if it is made up to the 90th day before the start of the trip.

b) If it is made up to the 60th day before the start of the trip, the customer must pay 20% of the total rental price.

c) If it is between the 29th day before the start of the trip and the day the trip starts or if the customer does not arrive at all, the customer must pay 100% of the trip price.

If the customer pays the entire villa/apartment/apartment price to GUNESHOLİDAYVİLLAS (via EFT or money order or in advance or as a single payment by credit card) from the moment of payment, 20% (twenty percent) of the paid amount will be lost in cancellations made up to 30 days before the villa/apartment/apartment. The remaining 80% (eighty percent) will be refunded to the account number provided by the customer. Shipping costs will also be deducted from this amount.

If the reservation cancellation occurs 29 days or less before the villa/apartment/apartment check-in date or if the villa/apartment/apartment is not checked and/or there is no accommodation in the villa/apartment/apartment, the total travel fee paid will not be refunded to the customer.

Any material damage that may arise due to refund transactions of payments made by credit card cannot be attributed to GUNESHOLİDAYVİLLAS. Such material damage, commission fee etc. are deducted from the money to be returned to the customer.

In case of cancellation of the villa/apartment/apartment reservation by GUNESHOLİDAYVİLLAS for any reason, this situation will be notified to the customer as soon as possible. If there is an equivalent villa/apartment/apartment available on the same dates in our portfolio, it will be suggested to the customer. In cases where the customer does not approve and that are not included in the "force majeure" article, the money received will be returned to the customer.

In addition, for some of our villas/apartments/apartments (specified on the villa/apartment/apartment internet detail page), the entire deposit paid and the total villa/apartment/apartment rental fee specific to these villas/apartments/apartments (specified on the villa/apartment/apartment internet detail page; for villas/apartments/apartments where the entire villa rental fee must be paid 30 days before the reservation date) will be collected from the customer. No fee will be refunded even if the reservation is cancelled.

If the customer does not make the remaining payment on time, GUNESHOLİDAYVİLLAS reserves the right to cancel the reservation in question, not to refund the previously paid fee and to make another reservation for this villa/apartment/apartment.

Reservation cancellations can be made in writing (by e-mail or registered letter with return receipt). Reservation cancellations made by speaking by phone are absolutely not valid. Reservation cancellations are valid from the moment the letter reaches GUNESHOLİDAYVİLLAS.

Including a reason arising from the customer's fault or termination of the contract without proper written notice, GUNESHOLİDAYVİLLAS cannot be held responsible for the non-use of the villa/apartment/apartment, provided that it is valid from the reservation confirmation with the express statement of the parties to this contract.

The entire amount shown in the contract becomes due on the agreed delivery date of the villa/apartment/flat, and GUNESHOLİDAYVİLLAS reserves all legal rights in this regard.